Help shape our Asset Management Strategy!

Thank you to everyone who gave feedback in late 2023 to help us develop our Asset Management Strategy 2024/27. The strategy sets out how we will deliver maintenance services to homes. We have now produced a draft strategy and would like to invite you to give any further comments and feedback about the content. Specifically…

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An update on renewable/green technology servicing

From April 2024, we’ll be required to perform an annual service and safety check on all green/renewable technologies, if you have them installed in your property. This includes air source heat pumps, solar technologies, mechanical heating and ventilation/unvented cylinders. Why are we changing the way we maintain them? These checks are essential to make sure…

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Supporting you to feel safe in your home

Sadly, we’re often contacted by residents experiencing domestic abuse. Our Community Safety Team is on hand to provide advice and support if you, or someone you know, is experiencing domestic abuse. What should you do if you, or someone you know, is experiencing domestic abuse? If you are in immediate danger, you should call 999.…

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Town & Country Housing Chief Executive to step down

After 13 years at the helm of Town & Country Housing (TCH), Bob Heapy will be stepping down as Chief Executive on 6 April 2024. Colin Lissenden has been appointed TCH Managing Director. He has been with TCH for 24 years and has been Development and Property Director for the past 16 years. Commenting on…

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Rent and Service Charges for 2024/25

You will soon be receiving details of your rent and service charges for 2024/25, or you may have received them already. We understand that any increase to bills can bring financial stress, and that’s why our Money Support Team is on hand to offer you advice. What is the Money Support Service? Our Money Support…

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Dealing with noise nuisance

Noise is the most common issue that’s reported to us. Although it can be a real nuisance, noise isn’t always classed as anti-social behaviour. Where possible, we’ll always encourage residents to try and resolve issues between themselves. In some cases, your neighbour might not be aware that what they’re doing is causing a nuisance to…

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You said, we’re doing

We’re always looking for ways to bring positive change and improvements to our services. We welcome resident feedback as it helps us review service areas where residents feel we could do better. Our ‘You said, we’re doing’ approach We’ve adopted a ‘you said, we’re doing’ approach to show how we’re listening to, and acting on,…

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Volunteering opportunity – The Great British Spring Clean

As part of the Anglers Against Litter campaign, sponsored by Shimano, the Angling Trust has partnered with multiple organisations to carry out a litter pick at Sherwood lake and the surrounding woodland. They’re currently looking for people who would be willing to give some time to help. When and where is it happening? The litter…

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Hedge and grass cutting schedule 2024/25

To keep our estates looking well maintained, we make sure grass and hedges are cut at the right time of year. Our schedule for the year is as follows: March 2024 – October 2024 November 2024 – February 2025

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Possible scam alert

We’ve recently heard from a number of residents that they’ve been called by Town & Country High Weald Housing, claiming to be their landlord. The caller has been asking about storm damage, flood and issues with damp and mould. Town & Country High Weald Housing does not exist, and we would never call you using…

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