Professor Amanze Ejiogu (Sheffield Hallam University) and Dr. Mercy Denedo (Durham University Business School) are studying how housing associations set service charges, including:

• How increases are set and communicated to tenants and leaseholders
• The impact of increasing service charges on tenants/leaseholders
• How complaints around service charges are handled.

What is the aim of this research?

The researchers aim to understand the challenges with the current service charge system across social housing in England, to identify areas of best practice and to provide suggestions on how the process could be improved.

How can you have your say?

The researchers are looking for social housing tenants, shared owners and leaseholders to participate in an interview that will last no longer than an hour. Interviews will take place between 19 July and 30 July 2023.

This project is independent of TCH. Interviews will take place virtually, and identities of all participants will be kept anonymous in any publications.

Interested in taking part?

This opportunity is open to all residents. If you would like to register your interest, please email getinvolved@tch.org.uk and give your written permission for your name and email address to be shared with the research team.

Be quick – the deadline to register your interest is 7 July 2023!